#Servicenow event connector definition how to#
#Servicenow event connector definition software#
#Servicenow event connector definition code#

Refer to this documentation (opens new window) for more details about creating roles. You can create a custom role with sufficient access control for the tables you want to work with.įirst, create a role in your ServiceNow instance with a name that indicates usage with the Workato connector (For example, Workato integrator). If you do not wish to use any of the Base system roles (opens new window) to connect to Workato. To grant access only to specific tables or tables besides those available in the base system roles, we recommend creating custom roles and assigning the appropriate access control as needed. For example, to create an integration user that can perform standard ITIL helpdesk actions (open, update, close incidents, problems, changes, configuration management items), you will need to assign it the itil role. On top of these, the user must also have the necessary access control to the tables that are required in the integration use case. However, if you wish to grant only the minimum required access control to use the ServiceNow connector, you may want to create a custom role with these access control. Some Base system roles (opens new window) (such as admin) will include access control to these tables. This table is used to generate input and/or output fields when you select a table to perform and action. This table is used to generate a list of tables to perform an action or trigger events from.Ĭontains details for each table and columns in each table in your ServiceNow instance. Tables is a table that contains a row for each table in your ServiceNow instance. To use the ServiceNow connector, the connection must be established with a user that has roles with access control to the following tables. # Roles and permissions required to connect Learn more about ServiceNow's OAuth2 (opens new window). To ensure that your recipes continue to work, manually refresh the connection before expiry. ServiceNow's OAuth 2.0 refresh tokens expire after 100 days.

#Servicenow event connector definition code#

This will trigger an OAuth authorization code grant flow that opens a new browser window that requests for authorization. When the client application is successfully setup, use the Client ID and Client secret in when creating a ServiceNow connection in Workato.

During this setup step, you will need to use the following URLs: Field Refer to this guide (opens new window) for more information. Next, create an endpoint for a client application to gain access to your ServiceNow instance. Refer to this guide (opens new window) for more details. Setting up an OAuth 2.0 client requires admin role.īefore creating a client application in Application Registries, remember to activate OAuth. Remember to select the lock to reveal the actual secret. More details about setting up Application Registry for an OAuth client below.Ĭlient secret for this OAuth application. Make sure that your ServiceNow version supports this when selecting this authentication type.Ĭlient ID to connect to use for authorization. Only Istanbul (or later) versions of ServiceNow supports OAuth 2.0 connection with authorization code grant flow. This authentication type allows you to grant access to Workato by obtaining a token rather than disclosing your login credentials. Select OAuth 2.0 authentication type to connect to your ServiceNow instance without using your login credentials. If your ServiceNow url is, then instance name is acme. The ServiceNow connector supports Username/Password (Basic) authentication and OAuth 2.0 using the authorization code grant. Give this ServiceNow connection a unique name that identifies which ServiceNow instance it is connected to.Ĭhoose an authentication type for this ServiceNow connection. Select Username/Password authentication type to connect to your ServiceNow instance with your login credentials. Username/Password (Basic authentication).The ServiceNow connector supports 2 types of authentication

#Servicenow event connector definition how to#

# How to connect to ServiceNow on Workato However, only Istanbul (or later) supports OAuth 2.0 connection. The ServiceNow connector works with ServiceNow and ServiceNow Express editions.Īll versions of ServiceNow is supported. The ServiceNow connector uses ServiceNow REST APIs (opens new window).

#Servicenow event connector definition software#

ServiceNow (opens new window) is a cloud software solution that offers a comprehensive suite of IT management software in the areas of IT service, IT operations, and IT business.